M101: Check What You Have to Do (Login)

 

By accessing the 'Login URL' which is dedicated to your company, a Login form will appear. There may be a single Login form or there may be more than one. Please ask the "System Administrator" of your company which one you should login to.

1. Accessing the Login URL

1. Login URL

Access the [Login URL] with a Web browser on your computer or Smartphone.

R1010: Supported Browsers

• The [Login URL] is different for each license (e.g. 'https://xxxx.questetra.net/Login_show')
• It will be useful if you bookmark the [Login URL] on your browser
• In some cases, such as when the "Outbound IP restriction" is set by the system administrator of your company, access will be limited

2. Logging in

a. Password login method

[Login] by typing your Email address and Password.

b. Single Sign-on method (Google)

 

*Basic edition does not support this function

[Login] with a browser in which you have logged in to Google Workspace (M309).
(*The name of "G Suite" was changed into "Google Workspace" in October 2020)

c. Single Sign-on method (SAML)

 

*Basic edition does not support this function

[Login] with a browser in which you have logged in to SAML (M310).

R3081: Collection From Other Sources
R3082: Sharing with user's consent

• The number of [Login] buttons displayed will match the number of login methods that are configured by the "System Administrator" of your company
• The same user can log in simultaneously from three different browsers (computers/smartphones)
• If you enter the incorrect login details consecutive times the account may be locked for 15 minutes
• If the password is reissued while the account is locked, the account lock will be released.
• When you are requested by the system administrator to change your password, the Password Changing screen will appear after you log in
  • You will be unable to access any other screens until the password has been updated
• If there is no activity for more than 30 minutes you might be forcibly logged out (session timeout)
• Timeout due to inactivity will not occur while viewing [Open Chat], [My Tasks] or the [Process Modeler]
• If you turn on Auto Login you will be able to move directly to the [Top Page] (the screen after Logging in). If you are using a Public Computer do not use Auto Login, or at least be sure to log out. Auto Login will cease after 7 days. After this you must enter login details manually and check the Auto Login box

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