By accessing the 'Login URL' which is dedicated to your company, a Login form will appear. There may be a single Login form or there may be more than one. Please ask the "System Administrator" of your company which one you should login to.
1. Accessing the Login URL
- 1. Login URL
- Access the [Login URL] with a Web browser on your computer or Smartphone.
- The [Login URL] is different for each license (e.g. 'https://xxxx.questetra.net/Login_show')
- It will be useful if you bookmark the [Login URL] on your browser
- In some cases, such as when the "Outbound IP restriction" is set by the system administrator of your company, access will be limited
2. Logging in
- a. Password login method
- [Login] by typing your Email address and Password.
- b. Single Sign-on method (Google)
- [Login] with a browser in which you have logged in to Google Workspace (M309).
(*The name of "G Suite" was changed into "Google Workspace" in October 2020)
- c. Single Sign-on method (SAML)
- [Login] with a browser in which you have logged in to SAML (M310).
- The number of [Login] buttons displayed will match the number of login methods that are configured by the "System Administrator" of your company
- The same user can log in simultaneously from three different browsers (computers/smartphones)
- If you enter the incorrect login details consecutive times the account may be locked for 15 minutes (depending on your system settings)
- If there is no activity for more than 30 minutes you might be forcibly logged out (session timeout)
- Timeout due to inactivity will not occur while viewing [Open Chat], [My Tasks] or the [Process Modeler]
- If you turn on Auto Login you will be able to move directly to the [Top Page] (the screen after Logging in). If you are using a Public Computer do not use Auto Login, or at least be sure to log out. Auto Login will cease after 7 days. After this you must enter login details manually and check the Auto Login box