M106: Cancel the Acceptance of a Job to Revert it to the Offered Status

 

If you are not able to handle a Task that you have undertaken for some reason you can put it back to the state of [Offered] by canceling it. The person who has canceled the Task can also undertake it again. In addition, if the person who will undertake the Task on your behalf has been decided, use [Delegate] to assign it to the undertaking personnel instead of returning to [Offered].

1. Usage Example of [Cancel Acceptance]

a. Erroneous operation

Accepted an issue by mistake

b. Mismatching between handler and Issue

If a task becomes difficult to handle because the necessary skills are higher than expected (e.g. Translation that requires special expertise)

c. Exceeding the Capacity of Handler

There will be a delay in the Issue being operated because the handler has other priorities 

• In cases b. or c., consider directly appointing a new handler using [Delegate] (or [Reallocate]) (M107)

2. Browsing the Details of the Issue

1. Issue Data

You can see the entered values in each Data Item

2. Progress of the Issue (Status)

You can see the current Step in the Flow diagram

3. Operation History

You can see who processed the upstream Steps and the handling time

4. Associated Company Social Networking Posts

You can see the posts (tweets) on the company Social Networking associated with the Issue (#p+Issue ID (ProcessID))

3. Reverting the Issue that you have undertaken to the state of [Offered]

1. Cancel Acceptance

Click the [Cancel Acceptance] button in the Current Step or Operation History sections of the Task window

• The Task becomes an Error Task when you cancel acceptance while there are no other Users who can handle the Issue
• [Cancel Acceptance] can only be performed for Issues that you have [Accept]ed yourself from the [Offered] list
• You cannot perform [Cancel Acceptance] when you start a new Process, nor when Issues are allocated to you using [Delegate] (or [Reallocated])