[Open Chat], the Enterprise Social Networking, is a tool in which you can actively communicate in real-time, similar to Facebook or Twitter. In Questetra you can easily send messages associated with Business data. For example, If you post that there is a problem getting a response from the "Inquiry Response flow", you may get a variety of advice beyond the boundaries of the department.
1. Posting your Tweets
- a. Tweet to Followers
- Show on the timeline of the users who follow you (default)
- b. Tweet to your department
- Display on the timeline of everyone in the department (Including subordinate organizations)
- Posting to a department will also be displayed on the timeline of department members who are not following you
- Posts sent to a department will not be displayed on the timeline of users who are not members in that department, even if they follow you
- By not specifying certain followers or departments (i.e. Specifying none), you can also display your posts on your timeline only
2. Posting toward a Particular User (Mention)
- x. Tweeting to an Individual
- Post your tweet to a particular person by adding "@user name"
- y. Tweeting to a Department
- Post your tweet to a particular department (Including subordinate organizations) by adding "%department name"
- [Mention] is a way to direct information to a particular person
- Suggestions will be displayed if you enter part of a user name, organization name or part of the e-mail address
- Mentioned posts also appear on the timeline of users added to a mention
- Users added to a mention will receive a notification by email, etc. (depending on the personal setting M108)
- If the number of target Users exceeds 100, the notification email will not be sent
- Users who have disabled “Someone posted a comment on my message” in the notification settings will be excluded
- If the notification email is not sent, a message will be displayed on the screen upon posting
- By specifying Unspecified, it is also possible to display only on the Timeline of the mention partner and yourself
3. Linking Processes and Apps
- a. Linking Process ID
- If you use a process ID (e.g. "#p123"), you can post to the timelines of all members involved in the case (e.g. upstream process staff)
- b. Linking App ID
- If you use an app ID (e.g. "#m99"), you can post to the timeline of the [App Administrator] for that workflow app
4. Post with Files, Links, and Stickers
- a. Attach files
- Attach various types of files, including images and videos
- b. Insert hyperlinks
- Enter a URL to insert as a link in your post
- c. Insert a sticker
- Insert a Sticker to help communicate sensitively
- The following operations can be performed on the stored files on the Operating/Details screen
- For image files (JPEG / PNG / GIF / WebP / SVG / TIFF / AVIF)
- The thumbnail is displayed
- Click on the thumbnail to open preview screen
- On the preview screen, zoom in on the image, and if you have attached multiple images, move between themす
- For video files (MP4 / WebM / AVI / MOV / OGG / FLV)
- The thumbnail is displayed
- Click on the thumbnail to play a preview (MP4 / WebM / MOV only)
- For image files (JPEG / PNG / GIF / WebP / SVG / TIFF / AVIF)
- Each post can have a maximum of 10 attached files and links
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