- Can I post to the enterprise social networking (Open Chat) from Workflow operating screen?
- Yes, you can.
You can post a message in association with a particular Issue, or view the messages related to it.
"Open Chat", an in-house enterprise social networking is installed as a standard in Questetra.
Although there exist many social networking services such as Yammer, Chatter, Talknote, etc. Questetra's "Open Chat" has the characteristic that it can be used together in cooperation with "Workflow" on which business handled.
Then, how is it linked?
The point is "Topic" which can be given to an Open Chat post.
To display related messages on "Workflow" operating screen
On the Task Operating screen, click on [Open a conversation about this] to display a list of posts to which the same "Process ID" is set as a topic.
Even on the "Task Operating screen", you can check the interactions that took place before the task arrives at your hand or the messages from the person who handled the operation at upstream of the Workflow.
(The related messages are also displayed on the Task Details screen.)
To post a message from "Workflow" operating screen
On the Task operating screen, you can also post to Open Chat, not only displaying messages on it.
Upon posting, the "Process ID" is automatically given as a "Topic", so that a series of posts are saved in association with the Process (Issue).
(Topic: Typically it is given to a message enter by entering "#topic name".)
To confirm details of work in Open Chat screen
Of course, messages posted from the task operating screen are also displayed on the normal [Open Chat] screen (timeline) like other messages.
In the message posted associated with the Process, "Process ID" has given as a Topic (e.g. p1234 Process name Title).
Clicking on the Topic displays a list of posts with the same Topic on the right side, and if "Process ID" is given, it will also display the summary of the Process and a link to the Process detail screen.
In this way, from the screen of [Open Chat], you can check the details of an Issue with a simple operation.