Backup, SLA and Other Operations



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    Questetra Support

    Please refer to the Questetra SaaS Security page about backup (integrity) and service uptime.

    About Backup:
    Customer's data will be automatically backed up at least on a daily basis for each customer. The final backup data will be stored in extremely durable storage (object durability is eleven nines: one in ten billion).

    Questetra SaaS Security > 2. Integrity

    In addition, apart from the daily backups, DB replicas are created in real-time synchronization and in case of data loss, etc. restoration from the replicas will be prioritized.

    Regarding SLA, we have established a service level agreement (SLA) that guarantees 99.9% or higher service availability.

    For past results, please refer to the following link.

    Service Availability Results

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