Backup, SLA and Other Operations

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Pete

• January 26, 2021 05:30

As a part of our IT control I have received a confirmation request from an audit firm about backup and other operations. I'd like to know the following information if you have it:

• Period and frequency of data backup
• Number of generations of backup data stored
• Operational rules for storing and removing backup data
• The existence of a restore procedure and when the most recent procedure was guaranteed (review/rehearsal)
• Standard values for time from failure to recovery, SLA, etc.

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  Questetra Support

  • January 26, 2021 05:47

  Please refer to the Questetra SaaS Security page about backup (integrity) and service uptime.

  
  About Backup:
  Customer's data will be automatically backed up at least on a daily basis for each customer. The final backup data will be stored in extremely durable storage (object durability is eleven nines: one in ten billion).

  Questetra SaaS Security > 2. Integrity
  https://questetra.com/ja/security/#integrity

  In addition, apart from the daily backups, DB replicas are created in real-time synchronization and in case of data loss, etc. restoration from the replicas will be prioritized.

  Regarding SLA, we have established a service level agreement (SLA) that guarantees 99.9% or higher service availability.

  For past results, please refer to the following link.

  Service Availability Results
  https://questetra.com/ja/security/#sla

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