R2010: List of Modeling Elements

This is a list of modeling elements (BPMN Icons) that can be used when drawing a workflow diagram.

∗BPMN: Business Process Model and Notation (BPMN 1.x: Business Process Modelling Notation)

Maximum number of Icons that can be placed:

• Swimlane: 50
• Event, Task, Gateway: (in total) 170
  • Boundary Event is also counted as 1
• Annotation: 100

Icons Available in Each Edition

Available in Basic and all other Editions   

 

Human Task

Start Event

Timer Intermediate Event

Throwing Message Intermediate Event (email)

Timer Boundary Event

Intermediate Error Catch Event (Boundary Type)

End Event

Update Data

XOR Gateway

Merge Gateway (XOR)

Flow

Swimlane

Team Swimlane

Text Annotation

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Available in Advanced Edition and higher   

 

Timer Start Event

Timer Start: the number of choices

Message Start Event (email)

Message Start Event (form)

Terminate End Event

Update Choices

Receive Task (Form)

OR Gateway

AND Gateway

Merge Gateway (OR)

Merge Gateway (AND)

Google Workspace

Google Drive

Google Drive: Upload File

Google Drive: Create Folder

Google Drive: Delete File / Folder

Google Drive: Search Folder

Google Drive: Create Shared Link

Google Drive: Delete Shared Link

Google Calendar

Start: Google Calendar: Event Started

Google Calendar: Insert Event

Google Calendar: Move Event to another Calendar

Google Calendar: Delete Event

Google Sheets

Google Sheets: Download Choice Data

Google Sheets: Get Row

Google Sheets: Create File

Google Sheets: Add New Sheet

Google Sheet: Copy Sheet

Google Sheet: Delete Sheet

Google Sheets: Append New Row

Google Sheets: Append New Rows (Table type data)

Google Sheets: Update Row

Gmail

Start: Gmail: Email Message Received

Gmail: Get Email Message

Gmail: Remove Label from Email Message

BigQuery

Google BigQuery: Insert New Data

Microsoft 365

OneDrive for Business

Microsoft 365 OneDrive for Business: Upload File

Microsoft 365 OneDrive for Business: Copy File / Folder

Microsoft 365 OneDrive for Business: Create Folder

Microsoft 365 OneDrive for Business: Delete File / Folder

Excel

Microsoft 365 Excel: Insert New Row

Box

Start: Box: File Uploaded

Box: Upload File

Box: Copy File

Box: Move File

Box: Create Shared Link to File

Box: Delete Shared Link of File

Box: Delete File

Box: Download File

Box: Download File as PDF/Text/Image

Box: Create Folder

Box: Search Folder

Box: Create Shared Link to Folder

Box: Delete Shared Link of Folder

Box: Add Metadata to File

Box: Delete Folder

Box: Add Collaboration

Box: Delete Collaboration

Box Sign: Create Sign Request

Box Sign: Monitor Sign Request

Box: Apply Watermark to File

Box: Apply Watermark to Folder

kintone

Start: kintone: Record Created

Timer Start: kintone: Number of Records

kintone: Add New Record

kintone: Update Record

kintone: Delete Record

kintone: Search Records

kintone: kintone: Get Record

kintone: Upload File

kintone: Download File

Slack

Start: Slack: Message Received

Slack: Post Message (Block Kit supported)

Slack: Post Chat (Bots)

Slack: Post Chat (Incoming Webhook)

Slack: Upload File (Bots)

Stripe

Stripe: Create Customer

Stripe: Update Customer

Stripe: Search Customers

Stripe: Create Product

Stripe: Create Draft Invoice

Stripe: Add Item to Draft Invoice

Stripe: Finalize Draft Invoice

Stripe: Send Invoice

Stripe: Charge by Invoice

Stripe: Update Metadata of Customer/Product/Invoice

Stripe: Search Products

Adobe

Adobe: Generate PDF (HTML to PDF)

Twilio Sendgrid

Twilio SendGrid: Send Bulk Email

Twilio SendGrid: Add or Update Contact

Twilio SendGrid: Add or Update Contact (Custom Fields)

DocRaptor

DocRaptor: Generate PDF

DeepL

DeepL: Translate Text

OpenAI

OpenAI ChatGPT: Chat

MISC

(Any Website): Download File

Generate Text File

Converter

Converter (Text File to String type data)

Converter (Table type data to Excel-CSV File)

Converter (Excel-CSV File to Table type data)

Converter (Date to Japanese calendar text)

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Available only in Professional Edition   

 

Message Start Event (HTTP)

Message Start Event (Webhook)

Throwing Message Intermediate Event (HTTP)

Catching Message Intermediate Event (HTTP)

Script Task

Generate PDF File

Receive Task (Webhook)

Service Task (Start Child Process)

Moreover, you can import and use Custom Auto-Steps "Service-Task Addons"

Microsoft Teams

PayPal

WordPress

Salesforce

 and more...

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Icons by Category

Human Task

Icon	Name	Uses in Questetra BPM Suite
	Human Task	Work process that humans are in charge of One “Input form” is defined for each Task The Operator is assigned based on the Operator Setting of the swimlane in which it is placed When the person in charge of processing is determined, it will be displayed in the Task list (My Tasks) of the person in charge In addition to input by the person in charge of processing, automatic saving of information such as person in charge and completion time is also possible

 

Start Events

Icon	Name	Uses in Questetra BPM Suite
	Start Event	Displayed in the "Start" list with the connected human Task as the first step A Process is manually started by a human from the first Task Multiple start points can be set in a Process (Workflow App)
	Timer Start Event	Processes (Tasks) that should be started repeatedly are automatically started on a daily/weekly/monthly/yearly cycle E.g. Monthly application, Daily report
	Timer Start: the number of choices	This item periodically starts processes with the number of choices. Each Select-type data item of each process will be set each choice
	Timer Start: kintone: Number of Records	This item periodically starts processes with each record in the Kintone app that matches the search queries
	Message Start Event (email)	An email address for awaiting emails is issued A new Process is automatically Started upon receiving an email at the address From address, email subject, and email body can be saved as Business Data
	Message Start Event (HTTP)	A URL that awaits an HTTP request is issued A new Process is automatically started upon receiving an HTTP request at the URL Values accepted as receive parameters can be inserted as Business Data
	Message Start Event (Webhook)	A URL that awaits a Webhook (HTTP request) in a specified method is issued A new Process is automatically started upon receiving a Webhook at the URL The received request body can be stored in a String-type Data Item An HTTP response with Business Data inserted can be returned
	Message Start Event (form)	A Web form (URL) for awaiting entry is issued A new Process with the entered value inserted is automatically started upon receiving entry to the Form The form can be embedded on any website using an“iframe” HTML tag.
	Start: Google Calendar: Event Started	A new Process is automatically started when an event’s start time on Google Calendar has passed
	Start: Gmail: Email Message Received	A new Process is automatically started when an email is received in gmail Target emails can be narrowed down by specifying labels
	Start: Box: File Uploaded	A new Process is automatically started when a file is uploaded to a specified folder in Box
	Start: kintone: Record Created	A Process is automatically started when the time set in the date and time field of the specified kintone App has passed "Created datetime" and "Updated datetime" can also be specified as date and time fields
	Start: Slack: Message Received	This item starts a process when Slack Bot has received a direct message or a mentioned message

 

Intermediate Events

Icon	Name	Uses in Questetra BPM Suite
	Timer Intermediate Event	The arrived Process token is retained until the specified time This icon is placed in the middle of a Business Process definition (Workflow App)
	Throwing Message Intermediate Event (email)	An Email is sent automatically to the email addresses specified in To/Cc/Bcc Capable of embedding business data in the address, the subject, or the message body
	Throwing Message Intermediate Event (HTTP)	An HTTP Request is sent automatically to the specified access URL Capable of embedding business data in the HTTP request
	Catching Message Intermediate Event (HTTP)	A URL that awaits an HTTP request is issued The Token is retained until an HTTP request is received The Token proceeds upon receiving an HTTP request at the URL Values accepted as receive parameters can be inserted to Business Data

 

Intermediate Events (Boundary Type)

Icon	Name	Uses in Questetra BPM Suite
	Timer Intermediate Event (Boundary Type)	Terminates the Task at its Deadline so that the processing proceeds forward Configure as a Deadline option in the Task Properties
	Intermediate Error Catch Event (Boundary Type)	Terminates the human Task if there is no Operator (Candidate) so that the processing proceeds forward Configure as an "Error handling" option in the Auto-processing Tasks Property settings

 

End Events

Icon	Name	Uses in Questetra BPM Suite
	End Event	The ending point of a Process
	Terminate End Event	Terminates all other ongoing Processes when any one of separated Processes arrives The Process ends even if there are unfinished Tasks left

 

Auto-processing Tasks

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Icon	Name	Uses in Questetra BPM Suite
	Update Data	The specified Data Item is updated with the set/processed value or the execution result of the formula Multiple Data Items can be updated in one Step
	Generate PDF File	A new PDF file is generated automatically Values in specified Data Items are inserted to a Base PDF
	Update Choices	The choice settings of Select-type data is saved as a “Choice Master”　Add-on
	Script Task	Advanced data processing using ECMA Script is executed
	Receive Task (Form)	A Web form (URL) for awaiting entry is issued when a token arrives The Token is retained until the form entry is received The Token is advanced upon receiving entry Values accepted as entry are included in Business Data
	Receive Task (Webhook)	A URL that awaits Webhook is issued when a token arrives The Token is retained until a Webhook is received The Token is advanced upon receiving a Webhook at the URL The received request body can be stored in a String-type Data Item An HTTP response with Business Data inserted can be returned

Google Workspace

Google Drive

	Google Drive: Upload File	File-type data is saved automatically to Google Drive
	Google Drive: Create Folder	A new folder is created in the designated folder of Google Drive
	Google Drive: Delete File / Folder	The specified files/folders in Google Drive are deleted
	Google Drive: Search Folder	A folder with a specific name directly under a specified folder in Google Drive can be searched
	Google Drive: Create Shared Link	A shared link for the specified file or folder on Google Drive can be created
	Google Drive: Delete Shared Link	A shared link accessible by anyone with the link or within the domain are deleted from the specified file or folder on Google Drive Permissions for users or groups remain undeleted

Google Calendar

	Google Calendar: Insert Event	A schedule is added to Google Calendar
	Google Calendar: Move Event to another Calendar	An event on Google Calendar is moved to another calendar
	Google Calendar: Delete Event	An event on Google Calendar is deleted

Google Sheets

	Google Sheets: Download Choice Data	The data in the two specified columns of a Google Spreadsheet is retrieved Retrieved data can be used as options for Select-type data
	Google Sheets: Get Row	Data in a specified row of a Google Sheet is retrieved
	Google Sheets: Create File	A new Spreadsheet is created in a specified folder on Google Drive
	Google Sheets: Add New Sheet	A new sheet is added to a Google Sheet
	Google Sheet: Copy Sheet	A sheet from a Google Sheet is duplicated to the same or another spreadsheet
	Google Sheet: Delete Sheet	A single sheet in a Google Sheet is deleted When the Google Sheet has only one sheet it cannot be deleted
	Google Sheets: Append New Row	New cells are added after the last row with data in a Google Sheet Inserts new columns if necessary
	Google Sheets: Append New Rows (Table type data)	The values of a Table-type data item are appended after the last row in a sheet Inserts new columns if necessary
	Google Sheets: Update Row	Data in a specified row in Google Sheets is updated

Gmail

	Gmail: Get Email Message	An email messages is retrieved from Gmail
	Gmail: Remove Label from Email Message	Labels on an email message in Gmail are removed Capable of removing multiple labels at once

Google BigQuery

Google BigQuery: Insert New Data

A new data row is inserted to a table on BigQuery

 

Microsoft 365

OneDrive for Business

	Microsoft 365 OneDrive for Business: Upload File	Files are uploaded to the specified folder on OneDrive
	Microsoft 365 OneDrive for Business: Copy File / Folder	A specified file/folder is copied and duplicated in the specified folder on OneDrive
	Microsoft 365 OneDrive for Business: Create Folder	A folder is created in the specified folder on OneDrive
	Microsoft 365 OneDrive for Business: Delete File / Folder	Files and/or folders on OneDrive are deleted

Excel

Microsoft 365 Excel: Insert New Row

A new row with data is inserted at the specified position in a sheet

 

Box

	Box: Upload File	File-type data is automatically saved to Box
	Box: Copy File	A File is copied and saved in the specified folder
	Box: Move File	A File is moved to the specified folder File ID and URL do not change
	Box: Create Shared Link to File	A URL to access a file on Box is created If no expiration date is specified it will be accessible indefinitely, and if no password is specified it will be created without a password request
	Box: Delete Shared Link of File	A Shared Link URL for the specified file on Box is deleted An error will occur if there is no shared link
	Box: Delete File	Files on Box are deleted Deleting multiple files at once is possible
	Box: Download File	A specified file in Box is downloaded If you do not specify a file name, it will be saved with the file name in Box
	Box: Download File as PDF/Text/Image	A specified file on Box is downloaded in the specified file format
	Box: Create Folder	A new folder is created in the designated folder of Box When there is a folder with the same name, this item saves that folder ID and URL
	Box: Search Folder	A specified folder on Box is searched for the specified file name
	Box: Create Shared Link to Folder	A URL to download a specified folder in Box is created If no expiration date is specified, the URL will be created indefinitely If no password is specified, the URL will be created without requiring a password
	Box: Delete Shared Link of Folder	A shared link URL of a specified folder on Box is deleted If there is no shared link an error will occur
	Box: Add Metadata to File	Metadata is added to the specified file on Box, using a metadata template defined within your enterprise
	Box: Delete Folder	Folders on Box are deleted Capable of deleting multiple files at once
	Box: Add Collaboration	A collaboration with a specified user is added to the specified file or folder on Box The user is specified by the email address
	Box: Delete Collaboration	A collaboration with the specified user is deleted from the specified file or folder on Box The user is specified by the email address and it cannot be deleted unless all the information matches
	Box Sign: Create Sign Request	A signing document is created from the specified file on Box and a sign request is sent
	Box Sign: Monitor Sign Request	This item monitors the progress of a Sign Request on Box Sign until its completion. File ID of the signed document can be saved when all the signers have signed
	Box: Apply Watermark to File	A watermark is applied to the specified file on Box
	Box: Apply Watermark to Folder	A watermark is applied to all files in the specified folder on Box

 

kintone

	kintone: Add New Record	A new record is added to the specified Kintone App
	kintone: Update Record	The values of a specified record in a Kintone App are updated
	kintone: Delete Record	The specified records in a Kintone App are deleted Deleting multiple records at once is possible
	kintone: Search Records	Records that match the search query are retrieved from the kintone app
	kintone: Get Record	Values of a record in a Kintone App is retrieved
	kintone: Upload File	Files are uploaded and added to an Attachment field of the specified record in a Kintone App
	kintone: Download File	Files in an Attachment field of a record in a Kintone App are downloaded

 

Slack

	Slack: Post Message (Block Kit supported)	This item posts a message to Slack. Blocks are available
	Slack: Post Chat (Bots)	A message is posted to the designated Slack Channel using the Bots feature
	Slack: Post Chat (Incoming Webhook)	A message is posted to Slack using an Incoming Webhook
	Slack: Upload File (Bots)	A file is uploaded to Slack using Bots

 

Stripe

	Stripe: Create Customer	A customer object is created on Stripe
	Stripe: Update Customer	The specified customer object on Stripe is updated Fields with blank values remain unchanged
	Stripe: Search Customers	Customer objects on Stripe are searched for using a query
	Stripe: Create Product	A product object is created on Stripe, with a price object attached to it
	Stripe: Create Draft Invoice	A draft invoice is created on Stripe Draft invoices must be finalized separately before you can invoice or charge the customer
	Stripe: Add Item to Draft Invoice	An invoice item is added to a draft invoice on Stripe
	Stripe: Finalize Draft Invoice	A draft invoice is finalized on Stripe, which allows you to send the invoice or charge the customer
	Stripe: Send Invoice	A finalized invoice on Stripe is sent to the customer by email
	Stripe: Charge by Invoice	The customer is charged based on a finalized invoice on Stripe
	Stripe: Update Metadata of Customer/Product/Invoice	Metadata of a customer, product or invoice on Stripe is updated Metadata Fields whose keys are not specified remain unchanged
	Stripe: Search Products	Product objects on Stripe are searched using a query

 

Adobe

Adobe: Generate PDF (HTML to PDF)

This item generates a PDF file from an HTML file, using Adobe PDF Services

 

Twilio Sendgrid

	Twilio SendGrid: Send Bulk Email	This item sends bulk email to the contacts in the specified lists and/or segments on SendGrid
	Twilio SendGrid: Add or Update Contact	This item adds or updates a contact on SendGrid
	Twilio SendGrid: Add or Update Contact (Custom Fields)	This item adds or updates a contact on SendGrid with the specified custom field values

 

DocRaptor

DocRaptor: Generate PDF

This item generates a PDF file from HTML

 

DeepL

DeepL: Translate Text

This item translates text using DeepL API v2

 

OpenAI

OpenAI ChatGPT: Chat

This item sends a message to OpenAI ChatGPT and stores the response in the specified data item

 

MISC

	(Any Website): Download File	A file is downloaded and added to a File-type Data Item
	Generate Text File	A text file is generated and stored in a File-type Data Item

Converter

	Converter (Text File to String type data)	The value of a String-type Data Item is overwritten with the contents of a text file stored in a File-type Data Item
	Converter (Table type data to Excel-CSV File)	The values in a Table-type Data Item are stored in a File-type Data Item as an Excel compatible CSV The file is added and existing files are not affected
	Converter (Excel-CSV File to Table type data)	The value of a Table-type Data Item is overwritten with the contents of an Excel compatible CSV file (TSV UTF-16 LE with BOM) stored in a File-type Data Item
	Converter (Date to Japanese calendar text)	A Date / Datetime-type Data Item is converted to Japanese calendar text and stored in a String-type Data Item
	Service Task (Start Child Process)	A request for accessing the URL of a Message Start Event (HTTP) to start a new process is sent

For Professional & Enterprise Edition users, you can also import Service Task definition files and add as new modeling elements.
Download and use the published Service Task definition file (Add-on XML), or create your own automatic processing Process and add.

• Add Automatic Processing Process (Addon)
• M415: Adding an Auto-Step to be Used in a Business Process Definition
• M416: Create your own Auto-Step for Business Process Definitions

Gateways

Icon	Name	Uses in Questetra BPM Suite
	Exclusive Gateway (XOR)	Moves to only one destination that satisfies the specified condition first Does not allow concurrent processing
	Inclusive Gateway (OR)	Moves to all destinations that satisfy the specified condition Allows concurrent processing
	Parallel Gateway (AND)	Moves to all destinations Always processes concurrently
	Merge Gateway (XOR)	Flow paths that have split at an XOR Gateway are merged In cases where there are multiple Starting points, they are integrated into a single downstream flow Ver. 14.2 ～
	Merge Gateway (OR)	Flow paths that have split at an OR Gateway are merged When a Process is separated, the first arriving token waits for other delayed token Ver. 14.2 ～
	Merge Gateway (AND)	Flow paths that have split at an AND Gateway are merged The first arriving separated token waits for other delayed tokens Ver. 14.2 ～

Flow

Icon	Name	Uses in Questetra BPM Suite
	Flow	Connects icons to allow the token to move from one step to the next

Swimlanes

Icon	Name	Uses in Questetra BPM Suite
	Swimlane	Tasks with the same allocation rules are grouped Defines who deals with the Tasks positioned within Capable of defining someone in an Organization
	Team Swimlane	Tasks that multiple users handle simultaneously are grouped E.g. giving feeback/advice, or initial preparation of tasks with undefined details Also available for tasks which have procedures that are difficult to define (ad-hoc tasks, etc.)

Annotation

Icon	Name	Uses in Questetra BPM Suite
	Text Annotation	Make notes or remarks on the Workflow diagram