This is a list of modeling elements (BPMN Icons) that can be used when drawing a workflow diagram.

Icons Available in Each Edition

Available in Basic and all other Editions

Human Task

Start Event

Timer Intermediate Event

Throwing Message Intermediate Event (email)

Timer Boundary Event

Intermediate Error Catch Event (Boundary Type)

End Event

Service Task (Data Assignment)

XOR Gateway

Join Gateway

Flow

Swimlane

Team Swimlane

Text Annotation

Available in Advanced Edition and higher

Timer Start Event

Message Start Event (email)

Message Start Event (form)

Start: Google Calendar: Event Started

Start: Box: File Uploaded

Start: kintone: Record’s Datetime Field

Terminate End Event

Service Task (Choices Update)

Receive Task (Form)

Google Drive: Upload File

Google Drive: Create Folder

Google Drive: Delete File / Folder

Google Drive: Search Folder

Google Calendar: Insert Event

Google Sheets: Create File

Google Sheets: Download Choice Data

Google Sheets: Append New Row

Google Sheets: Append New Rows (Table type data)

Microsoft 365 OneDrive for Business: Upload File

Microsoft 365 OneDrive for Business: Copy File / Folder

Microsoft 365 OneDrive for Business: Create Folder

Microsoft 365 OneDrive for Business: Delete File / Folder

Microsoft 365 Excel: Insert New Row

Box: Upload File

Box: Copy File

Box: Download File

Box: Create Folder

Box: Search Folder

Box: Create Shared Link to Folder

Box: Delete Shared Link of Folder

Box: Delete Folder

kintone: Add New Record

kintone: kintone: Get Record

kintone: Update Record

kintone: Delete Record

kintone: Upload File

kintone: Download File

kintone: Download Choice Data

Slack: Post Chat (Bots)

Slack: Post Chat (Incoming Webhook)

Slack: Upload File (Bots)

(Any Website): File Download

Generator (Text File)

Converter (Text File to String type data)

Converter (Table type data to Excel-CSV File)

Converter (Excel-CSV File to Table type data)

Converter (Date to Japanese calendar text)

OR Gateway

AND Gateway

Available only in Professional & Enterprise Edition

Message Start Event (HTTP)

Message Start Event (Webhook)

Throwing Message Intermediate Event (HTTP)

Catching Message Intermediate Event (HTTP)

Script Task

Service Task (PDF Generation)

Receive Task (Webhook)

Service Task (HTTP Request to Start Event)

Moreover, you can import and use Custom Auto-Steps "Service-Task Addons"

Microsoft Teams

Stripe

Wordpress

Salesforce

and more...

Icons by Category

Human Task

Icon

Name

Uses in Questetra BPM Suite

Edition

Human Task

Working step (Task) that constitutes a Business Process (Workflow)
Workflow is commonly composed of more than one Task
One “Input form” is defined for each Task.

∗ A Process that a User is responsible for will appear in their “My Tasks” section

Start Events

Icon	Name	Uses in Questetra BPM Suite	Edition
	Start Event	The Task connected from Start Event is the first Task in the Workflow The first Task can be launched by a User manually
	Timer Start Event	Starts a Process automatically, which repeatedly starts every day, week, month or year E.g. Monthly application and daily report
	Message Start Event (email)	Starts a Process upon receiving an email from outside of Questetra BPM Suite Capable of storing the From Address, Mail Subject, Mail Body and so on in the Process data
	Message Start Event (HTTP)	Starts a Process upon receiving a message (HTTP request) from outside of Questetra BPM Suite Capable of storing the received HTTP request data in the Process data
	Message Start Event (Webhook)	Starts a Process upon receiving a message (HTTP request) from outside of Questetra BPM Suite. Capable of storing the message body of the received HTTP request in the Process data
	Message Start Event (form)	Publishes an ‘Entry Form’ to an external page, which can be installed in a blog or website Starts a Process automatically by receiving data from the Entry Form
	Start: Google Calendar: Event Started	Starts Process when Event’s start time has passed on Google Calendar
	Start: Box: File Uploaded	Starts Process when File has been uploaded on a Box specified folder
	Start: kintone: Record’s Datetime Field	Starts Process when time in Record’s datetime field has passed, on a kintone App Cable of specifying record “Created datetime” “Updated datetime” as datetime field

Intermediate Events

Icon	Name	Uses in Questetra BPM Suite	Edition
	Timer Intermediate Event	Retains a Task until a specified time after a Process token arrives This icon is placed in the middle of a Business Process definition (Workflow App) ∗ Utilises “Date-type (year, month, day)” or “Datetime-type” Business data (Process data) ∗ When specified with “Date-type (year, month, day)”, retained until 00:00 of the appropriate day ∗ Not retained if it has passed the specified time already when the Process token incoming ∗ Not retained if the Date/Datetime data is empty (null)
	Throwing Message Intermediate Event (email)	Sends an Email automatically when a Process token arrives This icon is placed in the middle of a Business Process definition (Workflow App) Capable of embedding Process data in the message
	Throwing Message Intermediate Event (HTTP)	Sends an HTTP Request automatically when a Process token arrives This icon is placed in the middle of a Business Process definition (Workflow App) Capable of embedding Process data in the message
	Catching Message Intermediate Event (HTTP)	Stands by for receiving an external message (HTTP Request) when a Process token arrives This icon is placed in the middle of a Business Process definition (Workflow App) Capable of storing the received data in a Data Item

Intermediate Events (Boundary Type)

Icon	Name	Uses in Questetra BPM Suite	Edition
	Timer Intermediate Event (Boundary Type)	Terminates the Task at its Deadline so that the processing proceeds forward Configure Deadline settings in the Task Properties
	Intermediate Error Catch Event (Boundary Type)	Terminates the Task if there is no Operator (Candidate) so that the processing proceeds forward Configure “Error handling” settings in Tasks Property

End Events

Icon	Name	Uses in Questetra BPM Suite	Edition
	End Event	The ending point of a Process
	Terminate End Event	Terminates all other ongoing Processes when any one of separated Processes arrives The Process ends even if there are unfinished Tasks are left

Auto-processing Tasks

Icon	Name	Uses in Questetra BPM Suite	Edition
	Service Task (Data Assignment)	Automatic processing step that constitutes a Business Process (Workflow) Computes a new data value when a Process token arrives
	Service Task (PDF Generation)	Automatic processing step that constitutes a Business Process (Workflow) Generates a new PDF file automatically when a Process token arrives Fills the template (PDF Form) with Process data
	Service Task (Choices Update)	Automatic processing step that constitutes a Business Process (Workflow) Saves choice settings of Select-type data as a shared Process model file “Choice Master”
	Script Task	Automatic processing step that constitutes a Business Process (Workflow) Advanced data processing using ECMA Script
	Receive Task (Webhook)	Automatic processing step that constitutes a Business Process (Workflow) Stands-by to receiving a message from an external system (HTTP request) Capable of storing Message body as Process data
	Receive Task (Form)	Working step (Task) that constitutes a Business Process (Workflow) Publishes an ‘Entry Form’ to an external page in the middle of Workflow Stands-by to receive external data from the form
	Google Drive: Upload File	Automatic processing step that constitutes a Business Process (Workflow) Saves File-type data automatically to Google Drive when a Process token arrives
	Google Drive: Create Folder	Automatic processing step that constitutes a Business Process (Workflow) Creates a new folder in the designated folder of Google Drive when a Process token arrives
	Google Drive: Delete File / Folder	Automatic processing step that constitutes a Business Process (Workflow) Deletes files/folders in Google Drive when a Process token arrives
	Google Drive: Search Folder	Automatic processing step that constitutes a Business Process (Workflow) Searches for a folder with a specific name in Google Drive
	Google Calendar: Insert Event	Automatic processing step that constitutes a Business Process (Workflow) Adds schedules to Google Calendar when a Process token arrives
	Google Sheets: Create File	Automatic processing step that constitutes a Business Process (Workflow) Creates a new Spreadsheet in a specified folder on Google Drive
	Google Sheets: Download Choice Data	Automatic processing step that constitutes a Business Process (Workflow) Downloads data from two specified columns of a Google Sheet
	Google Sheets: Append New Row	Automatic processing step that constitutes a Business Process (Workflow) Adds new cells after the last row with data in a Google Sheet
	Google Sheets: Append New Rows (Table type data)	Automatic processing step that constitutes a Business Process (Workflow) Appends values of table data item after the last row in a sheet. Inserts new rows if necessary
	Microsoft 365 OneDrive for Business: Upload File	Automatic processing step that constitutes a Business Process (Workflow) Upload files to the specified folder on OneDrive
	Microsoft 365 OneDrive for Business: Copy File / Folder	Automatic processing step that constitutes a Business Process (Workflow) Create a copy of a file/folder into the specified folder on OneDrive
	Microsoft 365 OneDrive for Business: Create Folder	Automatic processing step that constitutes a Business Process (Workflow) Create a folder in the specified folder on OneDrive
	Microsoft 365 OneDrive for Business: Delete File / Folder	Automatic processing step that constitutes a Business Process (Workflow) Delete files and folders on OneDrive
	Microsoft 365 Excel: Insert New Row	Automatic processing step that constitutes a Business Process (Workflow) Insert a new row with data at the specified position in a sheet
	Box: Upload File	Automatic processing step that constitutes a Business Process (Workflow) Saves File-type data automatically to Box when a Process token arrives
	Box: Copy File	Automatic processing step that constitutes a Business Process (Workflow) Copy the File and save it in the specified Folder
	Box: Download File	Automatic processing step that constitutes a Business Process (Workflow) Downloads the specified file in Box Files without their name will be saved with the file name in Box
	Box: Create Folder	Automatic processing step that constitutes a Business Process (Workflow) Creates a new folder in the designated folder of Box when a Process token arrives
	Box: Search Folder	Automatic processing step that constitutes a Business Process (Workflow) Searches for a specified folder in Box
	Box: Create Shared Link to Folder	Automatic processing step that constitutes a Business Process (Workflow) Creates a URL to download a specified folder in Box
	Box: Delete Shared Link of Folder	Automatic processing step that constitutes a Business Process (Workflow) Delete a Shared Link URL of the specified folder on Box No shared link will occur an error
	Box: Delete Folder	Automatic processing step that constitutes a Business Process (Workflow) Deletes a folder in Box when a Process token arrives
	kintone: Add New Record	Automatic processing step that constitutes a Business Process (Workflow) Adds a new record to a Kintone App
	kintone: Get Record	Automatic processing step that constitutes a Business Process (Workflow) Retrieves the contents of a record in a Kintone App
	kintone: Update Record	Automatic processing step that constitutes a Business Process (Workflow) Updates the values of a record in a Kintone App
	kintone: Delete Record	Automatic processing step that constitutes a Business Process (Workflow) Delete records in a Kintone App. Deleting multiple records at once is possible One record ID on each line within a Data item is necessay to delete multiple records
	kintone: Upload File	Automatic processing step that constitutes a Business Process (Workflow) Upload and add files to an Attachment field of a record in a Kintone App
	kintone: Download File	Automatic processing step that constitutes a Business Process (Workflow) Download files from an Attachment field of a record in a Kintone App
	kintone: Download Choice Data	Automatic processing step that constitutes a Business Process (Workflow) Download Choice Data in two specified fields from a Kintone App
	Slack: Post Chat (Bots)	Automatic processing step that constitutes a Business Process (Workflow) Posts a message to the designated Channel using the Bots feature of Slack when a Process token arrives
	Slack: Post Chat (Incoming Webhook)	Automatic processing step that constitutes a Business Process (Workflow) Posts a message to a preset channel using the Incoming Webhook feature of Slack when a Process token arrives
	Slack: Upload File (Bots)	Automatic processing step that constitutes a Business Process (Workflow) Uploads a file to Slack with Bots
	(Any Website): File Download	Automatic processing step that constitutes a Business Process (Workflow) Downloads a file and adds to a File-type Data Item
	Generator (Text File)	Automatic processing step that constitutes a Business Process (Workflow) Stores the values in any String-type Data Item into a File-type Data Item as a Text file
	Converter (Text File to String type data)	Automatic processing step that constitutes a Business Process (Workflow) Overwrite the value of String type data item with the contents of a text file stored in File-type Data Item
	Converter (Table type data to Excel-CSV File)	Automatic processing step that constitutes a Business Process (Workflow) Converts data in a Table-type Data Item into a CSV file
	Converter (Excel-CSV File to Table type data)	Automatic processing step that constitutes a Business Process (Workflow) Converts data in a CSV file into a Table-type Data Item
	Converter (Date to Japanese calendar text)	Automatic processing step that constitutes a Business Process (Workflow) Converts Date/Datetime-type Data Item to Japanese calendar text
	Service Task (HTTP Request to Start Event)	Automatic processing step that constitutes a Business Process (Workflow) Access the URL of Message Start Event (HTTP) to start a new process

For Professional & Enterprise Edition users, you can also import Service Task definition files and add as new modeling elements.
Download and use the published Service Task definition file (Add-on XML), or create your own automatic processing Process and add.

Gateways

Icon	Name	Uses in Questetra BPM Suite	Edition
	Exclusive Gateway (XOR)	Moves to only one destination that satisfies the specified condition first Does not allow concurrent processing
	Inclusive Gateway (OR)	Moves to all destinations that satisfy the specified condition Allows concurrent processing
	Parallel Gateway (AND)	Moves to all destinations Always processes concurrently
	Join Gateway	Joins multiple flows to a single flow When a Process is separated, the first arriving Process waits for other delayed Processes

Flow

Icon	Name	Uses in Questetra BPM Suite	Edition
	Flow	Connects icons to allow the token to move from one step to the next

Swimlanes

Icon	Name	Uses in Questetra BPM Suite	Edition
	Swimlane	Tasks with the same allocation rules are grouped Defines who deals with the Tasks positioned within Capable of defining someone in an Organization
	Team Swimlane	Tasks that multiple users handle simultaneously are grouped E.g. a feedback task “to advise”, or an only partially defined task “for initial setting” Also available for tasks which have procedures that are difficult to define (ad-hoc tasks, etc.)

Annotation

Icon	Name	Uses in Questetra BPM Suite	Edition
	Text Annotation	Make notes or remarks on the Workflow diagram

∗BPMN: Business Process Model and Notation (BPMN 1.x: Business Process Modelling Notation)

Maximum number of Icons that can be placed:

Swimlane: 50
Event, Task, Gateway: (in total) 150

R2010: List of Modeling Elements

Icons Available in Each Edition