FAQ

Normal User

• I don't know who the system administrator of the workflow platform is
• What is the Position for the Task?
• What is the Difference between [My Tasks] and [Offered]?
• Is There Any Way to Automatically Finish a Task in My Tasks?
• There are No Apps that I Can Start in the [Start] Menu.
• Can I Perform a Batch Operation on Multiple Issues?

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Process Owner

• What is the Difference between [Delegate] and [Reallocate]?
• Can I display data items in search results?
• Can I search last month's inquiry list?
• Why Can't I Save My Search Criteria?
• Is it Possible to Download the Issue Data?
• Can I Display the Progress of Operations on a Workflow Diagram?

Workflow Designer

• Case Does Not Start When Receiving Email
• Can I Write Annotations on a Workflow Diagram?
• How do I allocate Approval Steps to the Superior of an Applicant?
• Can I Make the Title a Required Item?
• Can Data Items be set as "Required" only at Specific Steps?
• Can I Embed a Hyperlink to a [Detail] Page in the Body of an Automated Email?

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System Administrator

• Is Information on New Versions and Maintenance Published?
• Is Information on Bugs and Service Outages Published?
• If the service availability decreases due to failures or other issues, is compensation provided?
• How is the Service Availability of the Cloud-based Workflow?
• Do I need to take any action if the actual number of registered users exceeds the number of contracted user seats?
• Can I Register Accounts Information in Batch?

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