R2013: BPMN Icons by Category

This is a list of modeling elements (BPMN Icons) that can be used when drawing a workflow diagram sorted by categories such as [Human Task], [Events], or [Automated Tasks], etc.
Please check R2010: BPMN Icons Available in Each Edition to see a list sorted by Questetra Editions such as Basic, Advanced, or Professional.

• BPMN: Business Process Model and Notation
• For the maximum number of Icons that can be placed on a single workflow App, see the following document
  • R2012: Limits on the Workflow App
• The Edition in which the modeling element is available is indicated with the following icons
  • : Basic and all,    : Advanced or higher,    : Professional only

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BPMN Icons by Category

Human Task Start Events Intermediate Events Intermediate Events (Boundary Type) End Events

Auto-processing Tasks Gateways Flow Swimlanes Annotation

Human Task

Icon	Name	Uses in Questetra BPM Suite
	Human Task	A Work Task that a person is in charge of One Input form is defined for each Task The Operator is assigned based on the Operator Settings of the swimlane in which it is placed When the person in charge of processing is determined, it will be displayed in the Task list (My Tasks) of the person in charge In addition to the person in charge of processing inputting data, it is also possible to automatically save information such as the person in charge and completion time

Start Events

Icon	Name	Uses in Questetra BPM Suite
	Start Event	Displayed in the "Start" list with the connected Human Task as the first step A person manually starts the Case from the first Task Multiple start points can be set in a Workflow App
	Timer Start Event	Starts Cases (Tasks) that should be started repeatedly on a daily/weekly/monthly/yearly cycle E.g. Monthly application, Daily report
	Message Start Event (email)	Issues an email address that listens for emails Starts a new Case upon receiving an email at the address From address, email subject, and email body can be saved as Business Data
	Message Start Event (form)	Publishes a Web form (URL) that waits for entry Starts a new Case with the entered value inserted upon receiving entry to the Form The form can be embedded on any website using an "iframe" HTML tag
	Message Start Event (HTTP)	Issues a URL that awaits an HTTP request Starts a new Case automatically upon receiving an HTTP request at the URL Values accepted as receive parameters can be inserted as Business Data
	Message Start Event (Webhook)	Issues a URL that awaits a Webhook (HTTP request) in a specified method A new Case is automatically started upon receiving a Webhook at the URL The received request body can be stored in a String-type Data Item An HTTP response with Business Data inserted can be returned
	Timer Start: Number of Choices	Periodically starts Cases with as many Cases as the number of choices Each Select-type data item for each Case will be set up each with its own choices
	Timer Start: Number of Organizations	Periodically starts Cases with as many Cases as the number of organizations Each organization is set in the Organization-type data item of each Case
	Start: Google Calendar: Event Started	Starts a new Case when an event's start time on Google Calendar has passed
	Start: Gmail: Email Message Received	Starts a new Case when an email is received in Gmail Target emails can be narrowed down by specifying labels
	Start: Microsoft 365 OneDrive for Business: File Uploaded	Starts a Case when a file has been uploaded on the specified OneDrive folder
	Start: Microsoft 365 Outlook for Business: Email Received	Starts a Case when Outlook has received a new message
	Start: Box: File Uploaded	Starts a new Case automatically when a file is uploaded to a specified folder in Box
	Timer Start: kintone: Number of Records	Periodically starts Cases with each record in the Kintone app that matches the search queries
	Start: kintone: Record Created	Starts a Case automatically when the time set in the date and time field of the specified kintone App has passed "Created datetime" and "Updated datetime" can also be specified as date and time fields
	Start: Slack: Message Received	Starts a Case when Slack Bot has received a direct message or a mentioned message

Intermediate Events

Icon	Name	Uses in Questetra BPM Suite
	Timer Intermediate Event	Holds a Workflow token that has arrived at this icon until the specified time
	Throwing Message Intermediate Event (email)	Sends an Email to the email addresses specified in To/Cc/Bcc Capable of embedding business data in the address, the subject, or the message body
	Throwing Message Intermediate Event (HTTP)	Sends an HTTP Request automatically to the specified access URL Capable of embedding business data in the HTTP request

Intermediate Events (Boundary Type)

Icon	Name	Uses in Questetra BPM Suite
	Timer Intermediate Event (Boundary Type)	Terminates the Task at its Deadline so that the processing proceeds forward In the Task Properties, configure "Deadline" as an option
	Intermediate Error Catch Event (Boundary Type)	Terminates the human Task if there is no Operator (Candidate) so that the processing proceeds forward In the Tasks Property settings, configure error handling options in "Auto-processing/Error handling"

End Events

Icon	Name	Uses in Questetra BPM Suite
	End Event	The ending point of a Case
	Terminate End Event	Terminates all other ongoing Cases when any one of separated Cases arrives The Case ends even if there are unfinished Tasks left

Auto-processing Tasks

Google Google Drive Google Calendar Google Sheets Gmail Google Vertex AI Google BigQuery

Amazon Web Services Microsoft 365 OneDrive for Business Lists Excel for Business Outlook for Business Teams OpenAI

Box kintone Slack Stripe Twilio Sendgrid Trello

WordPress GitHub DocRaptor Adobe DeepL MISC Converter

Icon	Name	Uses in Questetra BPM Suite
	Update Data	Updates the specified Data Item with the set/processed value or the execution result of the formula Multiple Data Items can be updated in one Step
	AI Agent	AI reads, analyzes, and processes data based on your instructions By setting data permissions, you can control which Data Items the AI is allowed to read or modify
	Update CSV Data	CSV/TSV data entered as String-type (multiple lines) is treated as an RDB table, and the data is manipulated by queries (SQL) The results of the query are saved in the specified String-type (multiple lines) Data Item. Two data can also be combined
	Generate PDF File	Generates a new PDF file automatically Values in specified Data Items are inserted to a Base PDF
	Update Choices	Saves the choice settings of a Select-type data item as a "Choice Master" Add-on
	Script Task	Executes advanced data processing using ECMA Script
	Receive Task (form)	Issues a Web form (URL) that awaits input when a token arrives Retains the Token until the form entry is receive
	Receive Task (HTTP)	Issues a URL that awaits an HTTP request when token arrives The Token is retained until an HTTP request is received Values accepted as receive parameters can be inserted to Business Data
	Receive Task (Webhook)	Issues a URL that awaits a Webhook when a token arrives The Token is retained until a Webhook is received The Token is advanced upon receiving a Webhook at the URL The received request body can be stored in a String-type Data Item An HTTP response with Business Data inserted can be returned
	Service Task (Start Child Case)	Sends a request to access the URL of a Message Start Event (HTTP) to start a new Case

Google

Google Drive

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	Google Drive: Upload File	Uploads File-type data to Google Drive
	Google Drive: Copy File	Copies the specified file on Google Drive
	Google Drive: Download File	Downloads the specified files on Google Drive You can download multiple files at once. When you download multiple files, you should write one File ID per line
	Google Drive: Export Google Workspace File as PDF	Downloads the specified Google Workspace files in PDF format You can download multiple files at once
	Google Drive: Create Folder	Creates a new folder in the designated folder of Google Drive
	Google Drive: Delete File / Folder	Deletes the specified files/folders in Google Drive
	Google Drive: Search Folder	Searches a folder with a specific name directly under a specified folder in Google Drive
	Google Drive: Create Shared Link	Creates a shared link for the specified file or folder on Google Drive
	Google Drive: Delete Shared Link	Deletes a shared link from the specified file or folder on Google Drive that is accessible to anyone with the link or within the domain Permissions for users or groups remain undeleted

Google Calendar

	Google Calendar: Insert Event	Adds an event to Google Calendar
	Google Calendar: Move Event to another Calendar	Moves an event on Google Calendar to another calendar
	Google Calendar: Delete Event	Deletes an event on Google Calendar

Google Sheets

	Google Sheets: Download Choice Data	Retrieves the data in the two specified columns of a Google Spreadsheet Retrieved data can be used as options for Select-type data
	Google Sheets: Get Row	Retrieves data in a specified row of a Google Sheet
	Google Sheets: Create File	Creates a new Spreadsheet in a specified folder on Google Drive
	Google Sheets: Add New Sheet	Adds a new sheet to a Google Sheet
	Google Sheet: Copy Sheet	Duplicates a sheet from a Google Sheet to the same or another spreadsheet
	Google Sheet: Delete Sheet	Deletes a single sheet in a Google Sheet When the Google Sheet has only one sheet it cannot be deleted
	Google Sheets: Append New Row	Adds new cells after the last row with data in a Google Sheet Inserts new columns if necessary
	Google Sheets: Append New Rows (Table type data)	Appends the values of a Table-type data item after the last row in a sheet Inserts new columns if necessary
	Google Sheets: Update Row	Updates data in a specified row in Google Sheets
	Google Sheets: Update & Get Cells	Updates values of cells and gets updated values of other cells on Google Sheets

Gmail

	Gmail: Get Email Message	Retrieves an email message from Gmail
	Gmail: Remove Label from Email Message	Removes labels on an email message in Gmail Capable of removing multiple labels at once

Google Vertex AI

Google Vertex AI: Gemini: Chat

Sends a message to a Gemini model on Google Vertex AI and stores the response in the specified data item

Google BigQuery

Google BigQuery: Insert New Data

Inserts a new data row to a table on BigQuery

Amazon Web Services

	Amazon S3: Upload File	Uploads files to the specified folder on Amazon S3
	Amazon S3: Download File	Downloads the specified files on Amazon S3 You can download multiple files at once. When you download multiple files, you should write one Object Key per line
	Amazon Bedrock: Anthropic Claude: Chat	Sends a message to an Anthropic Claude model on Amazon Bedrock and stores the response in the specified data item
	Amazon Bedrock: Stability AI: Generate Image	This item generates an image using Stability AI's model on Amazon Bedrock

Microsoft 365

OneDrive for Business

	Microsoft 365 OneDrive for Business: Upload File	Uploads files are uploaded to the specified folder on OneDrive
	Microsoft 365 OneDrive for Business: Copy File / Folder	Duplicates a specified file/folder in the specified folder on OneDrive
	Microsoft 365 OneDrive for Business: Move File / Folder	Moves the specified file/folder to the specified folder on OneDrive
	Microsoft 365 OneDrive for Business: Create Sharing Link	Creates a URL to access the specified file/folder in OneDrive so that anyone who knows the link can view it
	Microsoft 365 OneDrive for Business: Delete Sharing Link	Deletes the specified Sharing Link from the file/folder in OneDrive
	Microsoft 365 OneDrive for Business: Create Folder	Creates a folder in the specified folder on OneDrive
	Microsoft 365 OneDrive for Business: Delete File / Folder	Deletes files and/or folders on OneDrive
	Microsoft 365 OneDrive for Business: Download File	Downloads a specified file on OneDrive

Lists

	Microsoft Lists: Search List Items	Searches list items in the specified list on Microsoft Lists
	Microsoft Lists: Get List Item	Gets values of a list item on Microsoft Lists
	Microsoft Lists: Add List Item	Adds a new list item to the specified list on Microsoft Lists
	Microsoft Lists: Update List Item	Updates values of a list item on Microsoft Lists
	Microsoft Lists: Delete List Item	Deletes list items on Microsoft Lists You can delete multiple list items at once When you delete multiple ones, you should write one list item ID on each line

Excel for Business

Microsoft 365 Excel for Business: Insert New Row

Inserts a new row with data at the specified position in a sheet

Outlook for Business

	Microsoft 365 Outlook for Business: Get Email Message	Gets an email message in Outlook
	Microsoft 365 Outlook for Business: Remove Category from Email	Removes categories from an email message in Outlook Multiple categories can be removed at once

Teams

Microsoft Teams: Post to Channel

Posts a message, or a reply to a message, in a channel on Microsoft Teams

OpenAI

	OpenAI ChatGPT: Chat	Sends a message to OpenAI ChatGPT and stores the response in the specified data item
	OpenAI: Generate Image	Sends a message to OpenAI and stores the generated image as a file

Box

	Box: Upload File	Uploads File-type data to Box
	Box: Copy File	Copies and saves a file in the specified folder
	Box: Move File	Moves a file to the specified folder File ID and URL do not change
	Box: Create Shared Link to File	Creates a URL to access a file on Box If no expiration date is specified it will be accessible indefinitely, and if no password is specified it will be created without a password request
	Box: Delete Shared Link of File	Deletes a Shared Link URL for the specified file on Box An error will occur if there is no shared link
	Box: Add Metadata to File	Adds metadata to the specified file on Box, using a metadata template defined within your enterprise
	Box: Delete File	Deletes files on Box Deleting multiple files at once is possible
	Box: Download File	Downloads a specified file in Box If you do not specify a file name, it will be saved with the file name in Box
	Box: Download File as PDF/Text/Image	Downloads a specified file on Box in the specified file format
	Box: Create Folder	Creates a new folder in the designated folder of Box When there is a folder with the same name, this item saves that folder ID and URL
	Box: Search Folder	Searches in a specified folder on Box for the specified file name
	Box: Move Folder	This item moves a folder to the specified folder The Folder ID and URL won't change
	Box: Create Shared Link to Folder	Creates a URL to download a specified folder in Box If no expiration date is specified, the URL will be created indefinitely If no password is specified, the URL will be created without requiring a password
	Box: Delete Shared Link of Folder	Deletes a shared link URL of a specified folder on Box If there is no shared link an error will occur
	Box: Delete Folder	Deletes folders on Box Capable of deleting multiple files at once
	Box: Add Collaboration	Adds a collaboration with a specified user to the specified file or folder on Box The user is specified by the email address
	Box: Delete Collaboration	Deletes a collaboration with the specified user from the specified file or folder on Box The user is specified by the email address and it cannot be deleted unless all the information matches
	Box Sign: Create Sign Request	Creates signing document from the specified file on Box and sends a sign request
	Box Sign: Monitor Sign Request	Monitors the progress of a Sign Request on Box Sign until its completion. File ID of the signed document can be saved when all the signers have signed
	Box Sign: Cancel Sign Request	Cancels the specified sign request on Box
	Box: Apply Watermark to File	Applies a watermark to the specified file on Box
	Box: Apply Watermark to Folder	Applies a watermark to all files in the specified folder on Box

kintone

	kintone: Add New Record	Adds a new record to the specified Kintone App
	kintone: Update Record	Updates the values of a specified record in a Kintone App
	kintone: Delete Record	Deletes the specified records in a Kintone App Deleting multiple records at once is possible
	kintone: Search Records	Searches for records that match the search query from the Kintone App
	kintone: Get Record	Retrieves values of a record in a Kintone App
	kintone: Upload File	Uploads files and adds tem to an Attachment field of the specified record in a Kintone App
	kintone: Download File	Downloads files in an Attachment field of a record in a Kintone App

Slack

	Slack: Post Message (Block Kit supported)	Posts a message to Slack. Blocks are available
	Slack: Post Chat (Bots)	Posts a message to the designated Slack Channel using the Bots feature
	Slack: Post Chat (Incoming Webhook)	Posts a message to Slack using an Incoming Webhook
	Slack: Upload File (Bots)	Uploads a file to Slack using Bots
	Slack: Get User ID	Gets a user ID on Slack
	Slack: Get User Name	Gets Slack username and/or email address by Slack ID

Stripe

	Stripe: Create Customer	Creates a customer object on Stripe
	Stripe: Update Customer	Updates the specified customer object on Stripe Fields with blank values remain unchanged
	Stripe: Search Customers	Searches for customer objects on Stripe using a query
	Stripe: Create Product	Creates a product object on Stripe, with a price object attached to it
	Stripe: Search Products	Searches product objects on Stripe using a query
	Stripe: Create Draft Invoice	Creates a draft invoice on Stripe Draft invoices must be finalized separately before you can invoice or charge the customer
	Stripe: Add Item to Draft Invoice	Adds an invoice item to a draft invoice on Stripe
	Stripe: Finalize Draft Invoice	Finalizes a draft invoice on Stripe, which allows you to send the invoice or charge the customer
	Stripe: Send Invoice	Sends a finalized invoice on Stripe to the customer by email
	Stripe: Charge by Invoice	Charges the customer based on a finalized invoice on Stripe
	Stripe: Update Metadata of Customer/Product/Invoice	Updates the metadata of a customer, product or invoice on Stripe Metadata Fields whose keys are not specified remain unchanged

Twilio Sendgrid

	Twilio SendGrid: Add or Update Contact	Adds or updates a contact on SendGrid
	Twilio SendGrid: Add or Update Contact (Custom Fields)	Adds or updates a contact on SendGrid with the specified custom field values
	Twilio SendGrid: Send Bulk Email	Sends bulk email to the contacts in the specified lists and/or segments on SendGrid
	Twilio SendGrid: Send Email	Sends an email to the specified email addresses in To/Cc/Bcc, using SendGrid

Trello

	Trello: Create Card	Creates a card on Trello
	Trello: Move Card	Moves cards to a specified list on Trello
	Trello: Archive Card	Archives cards on Trello
	Trello: Get List ID	Gets a list ID on Trello
	Trello: Get Label ID	Gets a label ID on Trello
	Trello: Get Member ID	Gets a member ID on Trello

WordPress

	WordPress.com: Publish Post	Publishes a post in draft status on WordPress.com When the publish datetime is not specified, the post will be immediately published
	WordPress.com: Get Categories	Gets categories on WordPress.com When category names are specified (write one per line), the IDs of the categories will be saved When no category name is specified, all categories will be retrieved and their names and IDs will be saved
	WordPress.com: Get Tags	Gets tags on WordPress.com When tag names are specified (write one per line), the IDs of the tags will be saved When no tag name is specified, all tags will be retrieved and their names and IDs will be saved
	WordPress.com: Create Draft Post	Creates a post in draft status on WordPress.com
	WordPress.com: Upload Media	Uploads media files to WordPress.com

GitHub

	GitHub: Create Repository	Creates a repository on GitHub
	GitHub: Add Repository Collaborator	Adds a collaborator to a specified repository on GitHub
	GitHub: Remove Repository Collaborator	Removes a collaborator from a specified repository on GitHub
	GitHub: Get File	Gets a specified file from a repository on GitHub
	GitHub: Create/Update Textfile	Creates/updates a text file in a specified repository on GitHub To update an existing file, you have to specify the file's SHA
	GitHub: Upload/Update File	Uploads/updates a single file in a specified repository on GitHub To update an existing file, you have to specify the file’s SHA
	GitHub: Delete File	Deletes a specified file from a repository on GitHub

DocRaptor

DocRaptor: Generate PDF

Generates a PDF file from HTML

Adobe

Adobe: Generate PDF (HTML to PDF)

Generates a PDF file from an HTML file, using Adobe PDF Services

DeepL

DeepL: Translate Text

Translates text using DeepL API v2

MISC

	Collab Chat: Post	Posts a message or comment to Collab Chat
	(Any Website): Download File	Downloads a file and adds it to a File-type Data Item
	Generate Text File	Generates a text file and stores it in a File-type Data Item

Converter

	Converter (Copy File)	Copies the attachment files of the File type data item to the specified File type data item If there is only one source file, the file name can be changed
	Converter (Text File to String type data)	Overwrites the value of a String-type Data Item with the contents of a text file stored in a File-type Data Item
	Converter (Table type data to Excel-CSV File)	Stores a Table-type Data Item's values in a File-type Data Item as an Excel compatible CSV The file is added and existing files are not affected
	Converter (TSV File to Table type data)	Overwrites the value of a Table type data item with a contents of a TSV file stored in a File type data item
	Converter (Date to Japanese calendar text)	Converts a Date / Datetime-type Data Item to Japanese calendar text and stores it in a String-type Data Item

For Professional & Enterprise Edition users, you can also import Service Task definition files and add as new modeling elements.
Download and use the published Service Task definition file (Add-on XML), or create your own automatic processing Step and add.

• Add Automatic Processing Step (Addon)
• M415: Adding an Auto-Step to be Used in a Workflow App
• M416: Create your own Auto-Step for Workflow Apps

Gateways

Icon	Name	Uses in Questetra BPM Suite
	XOR-Split Gateway (Exclusive Gateway)	Moves to only one destination that satisfies the specified condition first Does not allow concurrent processing
	OR-Split Gateway (Inclusive Gateway)	Moves to all destinations that satisfy the specified condition Allows concurrent processing
	AND-Split Gateway (Parallel Gateway)	Moves to all destinations Always processes concurrently
	XOR-Merge Gateway	Merges flow paths that have split at an XOR Gateway In situations where there are multiple Starting points, they are integrated into a single downstream flow
	OR-Join Gateway	Merges flow paths that have split at an OR Gateway When a Workflow token is split, the first arriving token waits for other delayed token(s)
	AND-Join Gateway	Merges flow paths that have split at an AND Gateway The first arriving split token waits for other delayed tokens

Flow

Icon	Name	Uses in Questetra BPM Suite
	Flow	Connects icons to allow the token to move from one step to the next

Swimlanes

Icon	Name	Uses in Questetra BPM Suite
	Swimlane	Groups Tasks with the same allocation rules Defines who deals with the Tasks positioned within Capable of defining someone in an Organization
	Team Swimlane	Groups Tasks that multiple users handle simultaneously E.g. giving feeback/advice, or initial preparation of tasks with undefined details Also available for tasks which have procedures that are difficult to define (ad-hoc tasks, etc.)

Annotation

Icon	Name	Uses in Questetra BPM Suite
	Text Annotation	Make notes or remarks on the Workflow diagram