- Question.
What will happen to the past Operational records when I delete a User?
- Answer.
Operational records and values entered in User-type Data Items will remain even after the deletion of the User.
You might want to remove a Questetra User account when someone retires, etc. For example, let's suppose Mr. Solomon had retired.
In Questetra, the operating records of Mr. Solomon's data remain, even after you've deleted the User account of Mr. Solomon; it will not appear blank.
- "Operator" in [Operation History and Current Status] in Case Detail
- The value "Mr. Solomon" that has been entered in User-type Data Item
However, you must be careful when searching past records (Case Search, etc.).
Although you can specify a User as a filter in the Search function, only existing Users will be displayed. Therefore, please note that you cannot specify a Deleted User (in this situation Mr.Solomon) as a search criteria.
(You can view Mr. Solomon in the Case Detail screen, however, you will need to access it via other search criteria such as "Start date", etc.)
In addition, when you remove the User account of Mr. Solomon, you will need to specify a User who will take over the Cases allocated to them in [My Tasks] after deletion.