M120: Making Better Use of Internal Chat

 

Collab Chat allows you to search for posts across all channels or within a specific channel. You can also mention specific people in your posts and insert links to other channels with related discussions.

1. Searching for Posts

a. Search posts across channels

Enter a string in the search box in the menu bar to search for posts across all channels

b. Search posts within a channel

Open the search box by clicking the magnifying glass icon on the far right of the channel name and search for posts within the channel using the entered string

• The search string must be two or more half-width or full-width characters.
  • Single character search strings are ignored
  • You can specify multiple search strings by separating them with a half-width or full-width space
• Cross-channel searches cover channels you're a member of and user-created public channels
  • Channels you don't have permission to view won't appear in your search results

2. Posting a Message by Designating the Person You Want to Contact (Mention)

a. Post by naming an individual

If there is a member in the channel you want to contact in particular, enter their @[<username>] and post

b. Post by specifying a department

If there is a department or sub-department of the channel you would like to address, enter the %[<organization name>] in your post

• A "mention" is a way of specifying the person to whom you want to convey information
• If you enter part of a username (or organization name) or email address after @ (%), candidates will be displayed.
  •  Only valid contacts in the posting channel will be displayed as candidates
• Users who are mentioned can receive notifications via email etc. (depending on the user's settings) 「M108: Changing Notification, Language Settings, etc.」）
• If the number of users exceeds 100, the notification email will not be sent.
  • Users who have not enabled "Someone mentioned me or my Organizations." in the email notification settings will not be notified
  • If a notification email is not sent, an alert message will be displayed on the screen when you post
• An Organization can only be mentioned if it is listed as a channel participant
  • Target Organizations
    • Organization Channel: the organization that the channel is for
    • App/Case Channel: specified as an Organization in the criteria that determines membership
    • User-created Private Channels: designated as members of an Organization
      • User-created public channels cannot be assigned members as an organization, so organization mentions cannot be used
    • However, when specifying only members holding specific roles under [Add Permissions] [Grant to Users Belonging to Specific Organizations], they will not be eligible for organization mentions (e.g., selecting “(With Role)” for [Role])

3. Inserting a Link to Another Channel

a. Insert a link to an Organization channel

If you want to direct the user to a specific organization's channel, enter the #<Organization ID> (e.g. "#g10") and insert a link to the Organization's channel

b. Insert a link to an App channel

If you want to direct users to a specific app's channel, enter #<App ID> (e.g. "#m11") to insert a link to the corresponding Workflow App channel

c. Insert a link to a Case channel

If you want to direct users to a channel for a specific Case, add #<Case ID> (e.g. "#p923") to insert a link to that Case

d. Insert a link to a user-created channel

If you want to direct people to a specific user-created channel, enter #<Channel Name> (e.g. "#Company_Q_Project") to insert a link to the relevant user-created channel

• If you enter a channel that does not exist, it will not be converted into a link
• If you click on a link to a channel that you do not have permission to view, the message "You do not have permission" will be displayed

4. Getting the URL for a Specific Chat

a. Show only specific chats

Click on the time of posting for the chat you wish to retrieve the URL for (e.g. 25 minutes ago), then click the [Show in main area] button on the right menu that appears

b. Get the chat URL

With only the specified chat displayed on the main screen, copy the URL from the browser address bar

5. View and Post on Your Smartphone

a. Browse channels

Go to one of the channels you're in and view posts

b. Post messages and comments

Post a message to the displayed channel or post a comment to a specific thread

• To switch channels, click [<Your Username>] in the upper right corner of the screen
• You can only view and post in Organization Channels, App Channels, and Case Channels