[Open Chat], the Enterprise Social Networking, is a tool in which you can actively communicate in real-time, similar to Facebook or Twitter. In Questetra you can easily send messages associated with Business data. For example, If you post that there is a problem getting a response from the "Inquiry Response flow", you may get a variety of advice beyond the boundaries of the department.
1. Posting your Tweets
- a. Tweet to Followers
- Show on the timeline of the users who follow you (default)
- b. Tweet to your department
- Display on the timeline of everyone in the department
- Posting to a department will also be displayed on the timeline of department members who are not following you
- Posts sent to a department will not be displayed on the timeline of users who are not members in that department, even if they follow you
- By not specifying certain followers or departments (i.e. Specifying none), you can also display your posts on your timeline only
2. Posting toward a Particular User (Mention)
- x. Tweeting to an Individual
- Post your tweet to a particular person by adding "@user name"
- y. Tweeting to a Department
- Post your tweet to a particular department by adding "%department name"
- [Mention] is a way to direct information to a particular person
- Suggestions will be displayed if you enter part of a user name, organization name or part of the e-mail address
- Mentioned posts also appear on the timeline of users added to a mention
- Users added to a mention will receive a notification by email, etc. (depending on the personal setting M108)
- If the number of target Users exceeds 100, the notification email will not be sent
- Users who have disabled “Someone posted a comment on my message” in the notification settings will be excluded
- If the notification email is not sent, a message will be displayed on the screen upon posting
- By specifying Unspecified, it is also possible to display only on the Timeline of the mention partner and yourself
3. Linking Business Data
- 1. Linking by Issue ID
- If you want your post to be associated with business data, then add Issue ID (Process ID) in the format "#p1234"
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