M109: Tools for Detecting an Incoming Job

 

When you want to be quickly notified of a task that you must operate, detection tools are helpful. For example, you can always be aware of the number of Issues allocated to you by installing [Questetra My Tasks] which is an Extension available in Chrome.

1. Usage Example of 'Detection Tool'

a. Immediate response to external correspondence

Responding quickly upon receipt of an inquiry (KPI: Average Response Time)

b. Prompt internal task processing

Preventing "approval" tasks from delaying a process, and accelerating to a management decision

c. Immediate response to an internal failure

Reacting instantly to failure notification from the sensor

2. Detecting by Browser Extension Apps or Mobile Apps

1. Installing Published Apps

Installing apps which utilize Questetra APIs

• You will be able to detect the arrival of Issues even when you are not logged in to Questetra on your browser
• You can also develop original apps tailored to specific business processes such as "Failure Handling" or "Requests for Decision"
• The applications must have been registered by the System Administrator (Connection applications that use OAuth)

3. Features of the [Questetra My Tasks] Chrome Extension

a. Indicating the Number of Issues

Always displaying the number of Issues in [My Tasks] (or [Offered])

b. Push Noification

A new Task arrival will be notified on a screen with a ding sound even if Questetra BPM Suite is not opened on the browser

c. Indicating the List of Issues

Titles of Issues will be listed by clicking on the icon

d. Move Directly to the Input Screen

You can move to the task's input screen by clicking on a title on the list

e. Starting a New Issue

You can start new Issues from the list of operations

• Please access the Chrome Web Store, search for [Questetra My Tasks]  and install it. Chrome Web store
• Example of settings［Destination Questetra BPM Suite URL]：https://online-demo-en.questetra.net
• You must be logged in (or have Auto Login enabled) to move directly to the input screen of the Issue