M119: Posting to Internal Chat

 

In the In-house chat function Collab Chat, you post a chat by selecting a channel in which the member you want to communicate with is participating. Channels serve to organize conversations by topic, authority, and organization. By limiting the members who share posts, you can communicate more efficiently. You can also have open communication by posting to a general channel or a channel that anyone can view.

1. View Internal Chat

Select [Collab Chat] from the menu bar

• Your primary organizational channel will open first
  (Please see M108: Changing Notification, Language Settings, etc. for instructions on checking and setting your primary organization)

2. Open a Channel

Click on the channel name in the side menu

a. Organization Channel

This is a channel associated with an organization.

b. App/Case Channel

b-1. App Channel 
Channels associated with each Workflow App

b-2. Case Channel 
Channels associated with each Case

c. User-Created Channels

c-1. User-created Public Channels 
Channels that are viewable by anyone

c-2. User-created Private Channels 
Channel that are restricted to certain users

• Members of an organization and its sub-organizations can view and post in Organization Channels
• Only apps that the user has starred (★) will appear in the App/Case Channel section in the side menu
  • To access app channels without a star (★), open them from the App List in the side menu
  • The star (★) for each app is shared across [Workflow], [App Settings], and [System Settings]
  • This is different from the star (★) for Cases
• Users with permission to view an app can also view and post in associated App Channels
• Case participants and users with data viewing permissions for the app can view and post in Case Channels
• User-created Public Channels are visible to non-members, and membership is required to post messages
• In user-created Private Channels, only the channel administrator and users added by the administrator can view and post chats and comments
• Channels with unread chats or comments have a notification dot (red circle) in the top right corner of the icon.

3. Posting a Message

a. Posting a message

Post the content entered in the input field to the chat

b. Attaching a file

Attach various files such as images and videos

c. Attaching a link

Insert a link into your post by entering its URL

d. Attaching a sticker

Enhance your communications with stamps for added visual appeal

• Each post can have up to 10 attachments (files, links, stickers, etc.)
• Attached files are automatically checked for malware and the following statuses are displayed depending on the result:
  • "Suspected malware": Unable to post
  • "Checking for malware": You may be able to post even if the malware check is still in progress
    • If malware is suspected when the malware check is complete, a message will be displayed to that effect.
  • "Not subject to judgment": Files that are not subject to checking due to their format or conditions

4. Viewing and Responding to Posts

a. Viewing attached image/video files

Click on the thumbnail to enlarge and play the video.

b. Downloading attachments

Click on the file name to download the attachment

c. Reacting with a "Good!"

Convey positive feelings to the poster

d. Commenting

Write down advice or things you want to say.

• In comments, you can attach files, links, and stickers just like when posting messages
• For attached files, viewers can do the following:
  • Image files (JPEG / PNG / GIF / WebP / SVG / TIFF / AVIF)
    • You can view thumbnails on the timeline
    • Click on the thumbnail to enlarge it
    • If multiple images are attached, you can switch to other images while keeping the image enlarged
  • Video files (MP4 / WebM / MOV)
    • You can view thumbnails on the timeline
    • Click on the thumbnail to enlarge and play it
  • Video files (AVI / OGG / FLV)
    • You can view thumbnails on the timeline

5. Creating a Channel

a. Auto-created channels

a-1. Organization Channels 
Automatically created for each Organization

a-2. App Channels 
Automatically created for each App

a-3. Case Channels 
Automatically created for each Case

b. User-Created Channels

b-1. User-Created Private Channel 
To create a new channel, enter a name and select private

b-2. User-Created Public Channel 
To create a new channel, enter a name and select public

• System administrators can grant or revoke channel creation privileges for each user
  • By default, all users are granted the create permission
• The following restrictions apply to channel names for User-Created Channels:
  • Spaces are not allowed
  • Maximum 64 characters